Registering

Ordering on the DD website is fast and easy. By completing the registration form and authorising the email we send you, an account will be created instantly, and you will be able to see prices and make purchases.

Payment can be made with all major credit cards and you also have the option of opening a credit account by selecting the “Apply for credit account” tick box during sign-up. Please note that all orders must be paid for in full at checkout until your credit account is set-up.

If you are an existing DD customer but not ordered on the website before then you can use your existing Account code to register. If you need further assistance with this, then please call us on 01376 391 100.

Your Account

To change your password select My Account from the top navigation. Enter your Current Password and New Password. Click Change Password.

If you've forgotten your password, click the Forgotten Password link on the Sign In screen, enter your username and click Submit. We'll send you an email with a link to take you to the reset password page. Enter your New Password and Confirm Password. Click Reset Password.

To change your contact details select My Account and then Account Details from the top navigation. You can change your Full Name, Email Address or Telephone Number. Click Save Details. These changes can take up to 24 hours to take effect.

The Primary User on an account is DD's point of contact. They can set up Secondary Users and request changes to delivery and invoice details. They can view Order History for the whole account. There is an option to be able to authorise orders and set Credit Limits of Secondary Users.

Ordering

Whilst we try our best to indicate the right stock status to help you - large orders or certain timings may affect the accuracy of the information provided. There are six levels:

In Stock

This is currently unavailable and will go on to back order

Extended Range: Limited Availability

Extended Range: Not held in stock, available with additional delivery time

Temporarily Unavailable

No Longer Available

DD offers multiple Baskets so any number of orders can be worked on at the same time. One default basket is always present, which can be renamed. To manage your Baskets select My Account from the top navigation and go to Baskets. Click Add Basket as required and all your baskets will be displayed in the Current Basket tab dropdown list.

DD provides the ability to save unlimited Favourites Lists so you can repeat common purchases. Favourites Lists are created by saving a Basket on the checkout page. Once saved items can be removed or moved to another Favourites List.

For regular orders DD customers can upload a spreadsheet consisting of product code and the quantity. The spreadsheet needs to be saved as xls, xlsx or csv. This is a quick way to order frequently used items where quantities change. To upload your shopping list select Favourites from the top navigation. Click Import Products(xls/xlsx/csv). Using the dialog choose your spreadsheet. Press Upload & Import to complete. Your uploaded shopping list will be saved as a Favourites List.

DD customers can get frequently ordered products directly onto the site together with the quantity in Quick Shopping. Simply tab between rows for a quick way to get your well known products on-screen and add more if necessary. When finished click Purchase Items. You will be taken directly to Checkout - Confirm Order Details. You can now add basket reference, order reference or change delivery address if available. Finally acknowledge the Terms and Conditions then Confirm Order.

At any point you can click View Basket to review your Basket. You can change quantities, remove items or clear the basket completely. Note it is your active basket that is shown and also does not display Quick Shopping selections.

Checkout stage 1 allows you to make any final amendments to your shopping. If you have more than one shopping basket populated you will be able to choose whether to purchase one, some or all baskets. Any of the populated Baskets can be saved as a Favourites List.

At Checkout stage 2 - Confirm Order Details, you can add a basket reference, order reference or change delivery address if available. Finally acknowledge the Terms and Conditions then Confirm Order. Secondary users that require authorisation will be displayed a message to that effect and also sent an email. Their Primary User also gets an email detailing the order and their login will be prompted with a blue Orders Require Authorisation message next time they login.

The majority of orders can be amended within the first 10 to 15 minutes of the order being confirmed online, however after this time it may not be possible as the order may already be in despatch from our warehouse. Please call the sales team on 0800 585 586 and one of our friendly advisors will be able to check this for you.

Delivery

You can track you order* with the following steps:

  1. Select Invoice History from “My Account”.
  2. Select order date or enter invoice number, and click “Search”.
  3. Click on chevron/row to open order details.
  4. Click “Track Orders”.

*Please note: This feature is only available on orders delivered by Fedex.

Only the Primary User can manage delivery addresses. To change delivery details select My Account from the top navigation. Select Add Another Address and complete the fields or edit the existing entries. These require authorisation by our sales team and this can take up to 24 hours to be verified and active.

There is FREE Delivery on orders over £40.00. A carriage charge will be applied to all orders with a total invoice value lower than £40.00.

How To Pay

Payments by Credit/Debit Card (all major cards) can be made via our website, using your log in details: these payments are securely and promptly processed.

We also accept payments by Direct Debit, electronic bank transfer direct into our bank account e.g BACS, internet banking or alternatively by cheque (payable to Billericay Dental Supply Company Ltd.) For more information please visit our How To Pay page.

Business Consultants

DD employs a national team of Business Consultants to service every dental practice in the country. All DD sales staff are regularly trained by the manufacturers of the products that they sell. Through your local Business Consultant, DD can offer advice and recommendations designed to increase your profits and substantially reduce your costs through our unique cost reduction programmes.